Shipping Policy
Thank you for your order of Say to My Soul: Rise Up. Below is our shipping policy to ensure you have all the information you need regarding your purchase.

Processing Time

● Orders are processed within 3-5 business days (excluding weekends and
holidays).
● You will receive an email confirmation with tracking details once your order has
shipped.

Shipping Rates and Delivery

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

        o Standard Shipping: 5-10 business days
        o Expedited Shipping: 2-5 business days
 

Please note that delivery times are estimates and may vary depending on the carrier and your location.

Orders from Amazon

● If you purchased Say to My Soul: Rise Up from Amazon, your order will be processed and shipped according to Amazon's shipping and return policies.
Please refer to your Amazon account or contact their customer service for assistance with shipping inquiries.

Lost or Delayed Shipments

● If your order is delayed or appears lost in transit, please contact us at info@jocelynejones.com We will work with the carrier to resolve the issue promptly.

Damaged or Incorrect Orders

● If your order arrives damaged or incorrect, please email us at info@jocelynejones.com within 7 days of receiving your shipment. Include your order number and photos of the damage, and we will resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us at info@jocelynejones.com

Refund & Return Policy

Thank you for your purchase of Say to My Soul: Rise Up. Your satisfaction is very important to us. Please review our refund and return policy below:

Physical Books
1. Returns:

• Returns are accepted within 30 days of purchase.

• The book must be unused, in its original condition, and in the original packaging.

2. Refunds:

• Once your return is received and inspected, we will notify you of the status of your refund.

• If approved, refunds will be processed to your original payment method within 7-10 business days.

• Shipping costs are non-refundable.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the book was damaged or defective upon receipt.

• Return Address: 3420 Clemson Blvd Ste 4 Box#5105 Anderson, SC 29623
   

Digital Products (eBooks, Downloads)

● Due to the nature of digital products, all sales are final. Refunds are not available for digital purchases.

Orders from Amazon

If you purchased Say to My Soul: Rise Up through Amazon, please note that all returns and refunds must be handled directly through Amazon. We recommend contacting Amazon Customer Service or visiting their Returns Center for assistance.

Damaged or Defective Items

If your book arrives damaged or defective, please contact us at info@jocelynejones.com within 7 days of receiving your order. Include your order number and photos of the damage, and we will arrange for a replacement at no additional cost.

Contact Us

For any questions or concerns regarding your order, please reach out to us at info@jocelynejones.com
We’re here to help!